Frequently Asked Questions
What size should I order?
Please consult our sizing guidelines. Our historical size guide was created using more than a decade’s worth of customer order and sizing history. Each product page will have either a sizing video, sizing chart for each age group.
What are my shipping options?
We offer free pick up from our office location or we’ll ship the order directly to you which is an additional charge varied by the size of the order.
When Will I Receive My Order (Turnaround)?
Jerseys: Weu003cbru003eu003cbru003eStores: Once the store closes, all orders are placed into production. It then takes 4-6 weeks to receive the merchandise and fill orders. Once your order has been fulfilled, you will be notified.
How Do I Enquire About My Order?
Contact us via our website’s chat tool, Telephone (1-833-MY-JOKER or Email [email protected]
Am I able to return, exchange or cancel my order?
No. All items are final sale. No refunds, cancellations, replacements or exchanges. Prior to the order window closing, we will accept size changes. Please contact us within 24 hours of delivery if you have a defective product. Failure to do so will void defective replacement warranty. Photos will need to be provided and or items shipped if requested before reprints can take place. Any damaged and or defective item(s) however defective are subject to our reprint fee. Shipping of replacement(s) on defective items will be customers responsibility. We are not responsible for damages caused by shipping carriers. Mock-ups are just an example of what a finished product may look like. Final products may vary from mock ups.